"I have the best job of all. I get to help solve problems. I find that for every challenge we face, there's always a new and improved course of action. We just have to fi nd it and that's what we do best!"
Kathy
Team Leader
"Being a designer for ON-SITE TM enables me to create that visual component for our clients. It gives me the opportunity to add some of our clients brand personality into every call we make. That's what makes my job so fun."
Shannon
Graphic Designer
Take a moment and listen to a sample of our TSR's in action. You'll hear clearly why partnering with ON-SITE TM can be the best investment you've ever made. We mean it when we say we LOVE what we do... and it certainly shows!
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
LYRIC WARM TRANSFER
LYRIC Lead Generation Program Call Highlights
- Warm and pleasant representative.
- Explains product benefits like an expert.
- Engages patient in conversation.
- Gains the patients interest.
- Professional and smooth transfer to audiologist's office to book an appointment.
Listen to how Wendy teaches this audiology patient about the new LYRIC Hearing Device. She asks questions and keeps the patient engaged in the conversation. She is knowledgable about the product and gains the patient's interest. She then professionally transfers the call to the booking person at the audiologist's office to set up a time for the patient to come in for her free screening and 30-day trial.
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LYRIC APPOINTMENT BOOKING
LYRIC Lead Generation Program Call Highlights
- Warm and pleasant representative.
- Explains product benefits like an expert.
- Friendly and professional invitation to visit office for Free 30-day LYRIC trial.
- Gains the patients interest.
Listen to how Carol talks to the patient and professionally explains the LYRIC hearing divice, then successfully gain the patients interest in setting up an appointment to visit the office for a 30-day trial screening.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
WE'RE POLITELY PERSISTANT.
Document Shredding Company Call Highlights
- Connects with decision maker
- Explains product benefits
- Avoids objection #1 - "email me information."
- Avoids objection #2 - "I'm too busy."
- Sets teleconference appointment
- Fully qualifies for sales rep
- Politely respects prospects time concerns
In this call, Aimee is confronted with 2 common issues, the prospect asks her to "just send information" and the prospect has to take another call. Aimee's persistent and professional yet friendly manner, keeps this productive. She probes for needs, briefly explains benefits, generates interest and then sets the phone appointment at a future and convenient time for the prospect. Even with another phone ringing again, Aimee gets the needed information to prepare our client for a top-notch conference.
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WE'RE PREPARED-NOT PUSHY.
Security Company Call Highlights:
- Reaches decision maker
- Overcomes a common objection, "we already have something in place"
- Asks probing questions
- Generates prospect interest
- Sets face-to-face appointment & verifies info
This call begins once Ryanne, TSR, has successfully gotten through to the decision maker. She quickly starts up a professional, yet friendly conversation and relays important product information. As is often the case, she is then faced with an objection, "we have a neighborhood watch group." Ryanne is prepared for this and handles it like a pro by responding with a qualifying question. As she explains potential benefits the prospect had not considered, his interest is piqued and he is ready to hear more about the product. A face-to-face appt. is then set for our client to meet this decision maker, present his product and prepare a quote. As the call continues, you'll see how we ask detailed questions to thoroughly prepare our clients with exact notes, proper names, full addresses and any other information needed to prepare for a successful appointment. You'll even hear a little cheer from Ryanne at the end of the call. Making appts. for our clients never gets old, even for our seasoned pros!
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WE GET RESULTS.
Disaster Recovery Company Call Highlights
- Invites prospect to event
- Overcomes major objection- "the economy!"
- Creates a new opportunity for our client
- Explains product benefits
- Sets a specific conference appointment
This is a great example of taking lemons and making lemonade. Bev, TSR, does a great job handling one of today's biggest objections, the current economy. Bev uses the objection to create an opportunity for our client to meet with the prospect after the event. She listens to the prospects issue regarding these tough times, and then manages to convert the potential call killer, to a conference call appointment for our client. That's the difference between dialing for numbers and ON-SITE TM's quality calls. You'll notice Bev's training when she avoids the common mistake of making an "open appt". She knows it's imperative to set a specific time and date for our client's teleconference appt. We follow up on every conference call appt. in advance on our client's behalf. This call paid off and our client was very happy to close a profitable sale just after his conference, without the prospect ever even visiting his booth!
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WE QUALIFY, QUALIFY, QUALIFY!
Records Management Company Call Highlights:
- Connect with decision maker
- Briefly introduces company benefits
- Makes quick face to face appointment
- Asks detailed questions
- Thoroughly qualifies call & gathers detailed information on prospect needs for sales rep
- Validates appt, names and location for meeting location
After Jennifer connects with the appropriate contact, she opens with benefits about the records management company. The prospect is interested so she sets a face to face appt for a specific time. She then spends several minutes completely qualifying the prospect's specific needs. As the call progresses you will hear how well Jennifer listens and builds the relationship with the contact. She takes comprehensive notes to prepare our client for a successful upcoming meeting.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
WE'RE FAST ON OUR FEET.
Concierge Medicine Company Call Highlights
- Follows up with patient about program info
- Qualifies prospect
- Asks for the sale
- Overcomes objection #1: "I'll have to talk it over."
- Overcomes objection #2: "The price!"
- Sets front desk appt. with program representative
This call is for a physician who is trying to enroll patients in an exclusive concierge program for his practice. You'll hear Jamie, TSR, connect with the patient, inquire to be sure she has all the information, probe for interest and subsequently ask for the sale. Jamie works through two common objections in this call, "we need to talk it over" and "it's expensive." Jamie listens, relays understanding, offers up options and maintains continued control of this call. She is polite, professional and persistent and it pays off in the end. She sets an office appointment with the program enrollment representative. Because of the highly confidential nature of the health care business, some larger portions of this call, were silenced. Yet another benefit of working with ON-SITE TM. Our clients know we can be trusted with private, highly- confidential and even personal information.