"I have the best job of all. I get to help solve problems. I find that for every challenge we face, there's always a new and improved course of action. We just have to fi nd it and that's what we do best!"
"Being a designer for ON-SITE TM enables me to create that visual component for our clients. It gives me the opportunity to add some of our clients brand personality into every call we make. That's what makes my job so fun."
Take a moment and listen to a sample of our TSR's in action. You'll hear clearly why partnering with ON-SITE TM can be the best investment you've ever made. We mean it when we say we LOVE what we do... and it certainly shows!
Listen to how Wendy teaches this audiology patient about the new LYRIC Hearing Device. She asks questions and keeps the patient engaged in the conversation. She is knowledgable about the product and gains the patient's interest. She then professionally transfers the call to the booking person at the audiologist's office to set up a time for the patient to come in for her free screening and 30-day trial.
Listen to how Carol talks to the patient and professionally explains the LYRIC hearing device, then successfully gain the patients interest in setting up an appointment to visit the office for a 30-day trial screening.
In this call, Aimee´s professional explanation of the Lyric Hearing Device and it´s new enhancements piques the interest of this Audiologist who has heard about Lyric but does not carry the Lyric product for his patients. She explains there are a number of hearing aid wearers in his area who have expressed interest in LYRIC and is quickly able to set up a time for this Audiologist to meet with a Lyric representative for a presentation of the product.
Jennifer easily reaches the decision maker and explains the nature of her call. She establishes the prospects interest to meet with the VeEdis representative to talk about product details and make some comparisons with the information system they are using now in their Emergency Room. The Prospect quickly agrees to be transferred through to the VeEdis representative.
In this call, Megan pleasantly introduces herself to John, the new owner of this Audiologist Office. She presents the Lyric product in a professional way. In this particular case John had already been in contact with the Lyric representative and had scheduled a meeting with him. This gave Megan a great opportunity to establish a rapport with John who was now very much looking forward to meeting the representative.
This call is for a physician who is trying to enroll patients in an exclusive concierge program for his practice. You'll hear Jamie, TSR, connect with the patient, inquire to be sure she has all the information, probe for interest and subsequently ask for the sale. Jamie works through two common objections in this call, "we need to talk it over" and "it's expensive." Jamie listens, relays understanding, offers up options and maintains continued control of this call. She is polite, professional and persistent and it pays off in the end. She sets an office appointment with the program enrollment representative. Because of the highly confidential nature of the health care business, some larger portions of this call, were silenced. Yet another benefit of working with ON-SITE TM. Our clients know we can be trusted with private, highly- confidential and even personal information.