"I have the best job of all. I get to help solve problems. I find that for every challenge we face, there's always a new and improved course of action. We just have to fi nd it and that's what we do best!"
Kathy
Project Manager
"Being a designer for ON-SITE TM enables me to create that visual component for our clients. It gives me the opportunity to add some of our clients brand personality into every call we make. That's what makes my job so fun."
Shannon
Graphic Designer
Take a moment and listen to a sample of our TSR's in action. You'll hear clearly why partnering with ON-SITE TM can be the best investment you've ever made. We mean it when we say we LOVE what we do... and it certainly shows!
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
LYRIC WARM TRANSFER
LYRIC Lead Generation Program Call Highlights
- Warm and pleasant representative.
- Explains product benefits like an expert.
- Engages patient in conversation.
- Gains the patients interest.
- Professional and smooth transfer to audiologist's office to book an appointment.
Listen to how Wendy teaches this audiology patient about the new LYRIC Hearing Device. She asks questions and keeps the patient engaged in the conversation. She is knowledgable about the product and gains the patient's interest. She then professionally transfers the call to the booking person at the audiologist's office to set up a time for the patient to come in for her free screening and 30-day trial.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
LYRIC APPOINTMENT BOOKING
LYRIC Lead Generation Program Call Highlights
- Warm and pleasant representative.
- Explains product benefits like an expert.
- Friendly and professional invitation to visit office for Free 30-day LYRIC trial.
- Gains the patients interest.
Listen to how Carol talks to the patient and professionally explains the LYRIC hearing device, then successfully gain the patients interest in setting up an appointment to visit the office for a 30-day trial screening.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
LYRIC NEW PROVIDER - APPOINTMENT SETTING
Introducing New enhancements of the LYRIC product.
- Connects with decision maker
- Friendly introduction about the nature of her call
- Professional explanation of the new Lyric product
In this call, Aimee´s professional explanation of the Lyric Hearing Device and it´s new enhancements piques the interest of this Audiologist who has heard about Lyric but does not carry the Lyric product for his patients. She explains there are a number of hearing aid wearers in his area who have expressed interest in LYRIC and is quickly able to set up a time for this Audiologist to meet with a Lyric representative for a presentation of the product.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
VeEDIS - WARM TRANSFER.
VeEdis Lead Generation and warm transfer.
- Connects with decision maker
- Friendly introduction about the nature of her call
- Professional and friendly offer to set up a meeting with prospect to talk about product details
Jennifer easily reaches the decision maker and explains the nature of her call. She establishes the prospects interest to meet with the VeEdis representative to talk about product details and make some comparisons with the information system they are using now in their Emergency Room. The Prospect quickly agrees to be transferred through to the VeEdis representative.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
LYRIC NEW PROVIDER - APPOINTMENT SETTING
Establishing rapport with a new prospective provider of the LYRIC Product.
- Connects with decision maker
- Friendly introduction about the nature of her call
- Professional explanation of the new Lyric product
- Establishes a strong rapport with the prospect in preparation for the Lyric product representative´s upcoming presentation
In this call, Megan pleasantly introduces herself to John, the new owner of this Audiologist Office. She presents the Lyric product in a professional way. In this particular case John had already been in contact with the Lyric representative and had scheduled a meeting with him. This gave Megan a great opportunity to establish a rapport with John who was now very much looking forward to meeting the representative.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
WE'RE FAST ON OUR FEET.
Concierge Medicine Company Call Highlights
- Follows up with patient about program info
- Qualifies prospect
- Asks for the sale
- Overcomes objection #1: "I'll have to talk it over."
- Overcomes objection #2: "The price!"
- Sets front desk appt. with program representative
This call is for a physician who is trying to enroll patients in an exclusive concierge program for his practice. You'll hear Jamie, TSR, connect with the patient, inquire to be sure she has all the information, probe for interest and subsequently ask for the sale. Jamie works through two common objections in this call, "we need to talk it over" and "it's expensive." Jamie listens, relays understanding, offers up options and maintains continued control of this call. She is polite, professional and persistent and it pays off in the end. She sets an office appointment with the program enrollment representative. Because of the highly confidential nature of the health care business, some larger portions of this call, were silenced. Yet another benefit of working with ON-SITE TM. Our clients know we can be trusted with private, highly- confidential and even personal information.