Experience the On-Site Difference

Take a moment and listen to a sample of our TSR's in action. You'll hear clearly why partnering with ON-SITE TM can be the best investment you've ever made.

 

We mean it when we say we LOVE what we do... and not to toot our own horn,

but we think it certainly shows!

“When you need contact and caring in  medical call center services, On-Site is the right choice”

                                                                            —Wayne L., Principal CCP

--Listen to a full call from start to appointment set! 

--In a hurry, try a Soundbite in just over 60 seconds! 

--All calls have had names, addresses and any other private 

information omitted for privacy reasons.

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Gently converting calls to sales
Converting calls to sales - Onsite TM
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Soundbite Highlights Include:

--Patient brings up a typical objection, "Qualify the price."

--Our caller not only overcomes the objection, she give the patient options and goes right into the next step...

--Asking for the sale! When our patient says she's busy, going on a trip, our TSR asks for the patient's commitment by getting her all signed up and in the system

--Now a lead has become a sale!

Here's a short soundbite showing how our TSR"s can change an objection and a stalling technique into a full sale all while doing it kindly, professionally and without being pushy.

Audiology Device Appointment

Full Call Highlights Include:

--Friendly and professional demeanor 

--Generates solid interest in new audiology device

--Engages patient with open ended questions

--Explains specific benefits of using new device along with unique advantages of opportunity

--Asks for and sets specific appointment with specialist

--Confirms times, location, patient understanding and more... 

A call doesn't have to be long to be good. In this instance our TSR grabs the patient's interest through her friendly demeanor and the engaging way she describes the device. It works and the patient signs up to come in and try it out! She makes sure each qualifying questions is handled and all is ready for the audiologist. 

Audiology Device Appointment - OnSite TM
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Overcoming Objections Soundbite
Overcoming Objections Soundbite
Overcoming Objections Soundbite

Soundbite Highlights Include:

--During the earlier part of the call an appt is set with the doctor.

--Patient brings up a typical objection, "I'm already healthy."

--Our TSR hears the patient and overcomes, adding value by        explaining the preventative care benefits for healthy patients

--Patient agrees and interested is solidified. 

--This unsure patient ended up as a part of the program

We know your busy, so here's a quick soundbite of an Onsite TSR overcoming a patient objection and solidifying the value of a physicians new program. 

Building Value Soundbite - OnSite TM
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Building Value!
Answering Price Concerns

Soundbite Highlights Include:

--During the earlier part of the call the program is explained and when the TSR tries to set an appt. patient asks about the price.

--Patient brings up a typical objection, "I can't afford it!"

--Our TSR hears the patient and overcomes, by explaining payment plan options and asks again if it will work.

--Patient agrees with a payment plan, says it is more feasible--The price objection is overcome and the TSR sets an appointment for a rep callback.

Here's another quick soundbite of an Onsite TSR overcoming the price objection and goes into payment plan details.

This call that would have ended with a no, becomes a solidified lead. Patient says, "I'd love to join the program!"

Answering Price Concerns - OnsiteTM
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Audiology Webinar Appointment - Onsite TM
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Full Call Highlights Include:

-- Offers warmth and connection and patience

-- Generates peaked interest in new audiology device

-- Asks open ended questions to engage patient

-- Establishes value by explaining benefits of new device

-- Invites to and signs up patient for event

--Confirms times, location, patient understanding and more... 

In this call, you'll hear our TSR empathizing with a patient during these uncertain COVID-19 times which leads  to a qualified sales event appointment.  That crucial mix of kindness, patience and professionalism needed for the healthcare market. That's what we do! 

Audiology Webinar Event 
Appointment Setting Lead 

Soundbite Highlights Include:

--You'll hear our slogan, "SMILE WHEN YOU DIAL" shining through on this call from start to finish.

--Patient says she's not ready so TSR works on a callback time

--TSR sets an appointment for a specific rep in the office only after making sure the caller is fully qualified, aware of pricing

--TSR covers payment options and additional benefits of program

--Time is set with office rep for a face to face appointment 

You'll hear the warmth and understanding of our TSR's in this call where an specific appointment is set with an office representative. Sometimes all it takes is that gentle nudge to go from somewhat interested to a qualified appointment. 

Appointment Setting Lead - Onsite TM
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Like what you hear...

Give us a call or send us an email to learn more about the possibilities!