100 % Healthcare Marketing Focus
NOT ALL CALLING PROGRAMS ARE THE SAME.
Working in the healthcare industry isn't easy. Talking to providers and patients of providers requires a unique touch. We'll focus on what we do best...making patients and providers aware of the new products and services that you have to offer. You can focus on what's most important, running your business or practice. With the proper focus, it's a win-win for everyone.
WE'RE NOT PUSHY PEOPLE.
Our focus is on connecting with practices and patients while meeting the goals you set for your project. Our special team will ensure your calls continue to be answered using new technologies and best practices to avoid call blocking apps and SPAM tags. We're prepared and assertive; not pushy, but you don't have to take our word for it..,
Onsite TM will:
Handle your contacts with compassion, understanding and professionalism
Integrate with your systems or if you prefer, you can use ours
Help you avoid SPAM flags and call blocking
Help you connect with all patients and practitioners in a timely fashion.
Set high-quality appointments.
Explain and pre-sell your healthcare product/service.
Help launch and grow your medical product & service.
Provide daily reports to measure and quantify your results.
Manage all the regulatory details such as HIPAA, the TCPA (Telephone Consumer Protection Act) and the new state mini-TCPA laws as they happen.
WE'RE FOCUSED ON QUALITY CONNECTIONS.
People will not tolerate tightly scripted calls. We use discussion guides that assist our representatives without putting too tightly scripted words in their mouths. We work hard to understand what you’re communicating and train our people to become pros at highlighting what's important to you. Professional. Natural. Effective.
WE PARTNER WITH OUR CLIENTS.
We will work with you to match specific representatives that will understand your unique patient demographic. We call on behalf of your office, so patient's feel comfortable and most often thank us for the call.
In addition to generating results with a high return-on-investment, our management team includes TCPA compliance experts. Of course, we always follow HIPAA compliance guidelines with over 15 years of client success stories in healthcare connections. We understand how important the protection of sensitive and confidential data is to our clients and our customers.
Onsite Takes Care of Every Detail:
Scripting and sales training experts on our management team
Compliance officers maintain federal TCPA and new state laws
HIPAA and PHI (patient healthcare information) solutions
Do not call regulation compliance
Call monitoring to ensure the best possible customer experience
Detailed training and systems to ensure quality control
Daily reporting and data transfer to your team
24/7 DID monitoring to avoid SPAM flags and call blocking
So why partner with OnsiteTM to connect with providers and patients?
We know that you don’t just need a call center—you need advocates who know how to work in the healthcare industry. In our experience, we know that a well handled call makes all the difference in the success of marketing healthcare products and services. You need our special team to keep your calls getting answered by using best practices and avoid SPAM flags.
Call blocking a problem? We can protect your numbers and make adjustments before you have a major issue. You need an experienced healthcare marketing call center to do work on your behalf and we are that team!
WHAT PEOPLE SAY
Wayne L., Principal, Concierges Co.
“We have been a client of ON-SITE TM for over 15 years. In our environment, handling patients and potential customers requires more than most firms can deliver. On-Site TM makes sure when they talk to one of our clients that the professionalism meets our high standards. I recommend them to any company that values relationships.”
Dr. Tanya H., Chiropractor
"The Onsite TM's Bring Them Back appointment setting program was a highly effective way of motivating patients to come back into my office. So effective that we even got patients back whom we have not seen in over a year. I would not hesitate to utilize their services again. Very pleased! "
Dr. Nimet A., Audiologist
"The allure of Lyric along with Onsite TM's program was a highly effective way of motivating patients to come to our office for an appointment. It was so effective, we had patients come to the office with which we had previously no success. I would certainly recommend and use this service again in our office."