B2B and B2C Healthcare Contact Services
Patient & practice calling programs
In our experience, the most successful calling programs build their communication on a keen understanding of their customers and their community along with a solid strategic plan for how they are going to stay connected. It's certainly not easy to stay on top of changing practitioners schedules, compliance regulations and patient market trends while you're busy working your own task list. Our team can fill the gap to give you back your time. With our constant focus on medical contact solutions, compliance awareness and the latest patient inclinations, we can connect with your customers on any project you're developing. Whether it's B2B or B2C calling programs, we will help save your valuable time and energy so you can do what you do best, running your business!
We provide a wide variety of services and support:
We set quality appointments for callbacks, new product trials, face to face meetings, small groups, confirmations; whenever you're needing to connect with doctors or patients at a specific time. We will use the scheduling system you prefer or we offer different real time scheduling solutions to meet your needs.
We call doctors and patients at your preferred time, often in the evenings for patients when they are most likely to be available to connect. With practices we will get through to set up morning coffee, lunch and learns, even after hours tapas when office managers or physicians have more time. Bottom line, you set the schedule and we adapt our team to you!
Offering something new? Special events can serve as a powerful means to launch a new product or service. We specialize in inviting, qualifying, registering, and confirming webinars, conference calls and even live event attendance. It takes a unique touch to connect with customers about healthcare related events, products and services. We excel at it because it's our 100% focus.
We support your brand and your practice with professionalism and compassion while setting up your team for success. We will recommend a timeframe to get the job done based on our experience. With that said, we know you have commitments so we will work within the timeframe you give us to meet the deadlines of your project.
We also offer different options to connect with patients or practice staff. Whether you prefer us to design a custom database or work within your existing system, we train our people to adapt. If you're project is B2C, rest assured, we keep up with the latest TCPA, TRACED and HIPAA compliance...Always!
Sales & Service
Expect a great experience! We understand the importance of a professional, compassionate outreach; representing you as an extension of your team. These is your brand and we get that! Understand, we aren't pushy people, we are prepared and sell through authentic patient or practice connection.
You can count on us when it comes to the continuously changing healthcare and tele-com compliance regulations. Whether it's HIPAA/HITECH compliance or the latest TCPA and TRACED laws we've got you covered.
1. Informational Interview
Our General Manager will contact you and set up a comprehensive fact finding interview. Based on the information you provide we´ll give you an honest appraisal on whether we think we can make your project work effectively and approximately how much it will cost.
Assuming we move forward, you provide the list of practices or the patients you would like to contact. Whether you start with a webinar event introducing a new product or service, or go straight to appointment seeing we will prepare for anything your want to communicate to your customers.
You, or a member of the office staff, upload just the basic information (contact name & phone number) through a secure website. Our General Manager will then download this data and import it into a database designed specifically for your program. Rest assured if we are contacting patients, we are always in compliance with the latest HIPAA, TCPA and TRACED ACT regulations.
3. Team Training
Our scriptwriter will draft an outline subject to your final approval. We will select those experienced TSRs who will perform best on the project and train them on the unique aspects of your advantages. Our TSR's are monitored so your brand and practice is always reflected in a professional manner. Our team knows we are speaking with your contacts or patients so your reputation is our utmost priority!
4. Connect with Patients and Practitioners
Patients: we will make up to 2 calls to every patient on your list over the length of the project. Usually, we will make the calls on behalf of your office, Since your number is shown on caller ID, patient's are more likely to answer the call and engage in conversation. Again, we do this in compliance with all relevant laws.
Practices: we will make as many calls within reason to meet the scope and deadline of your particular project. When it comes to B2B, there are tricks of the trade and we will follow up over time with various parties as needed
5. Set Appointments & Generate Leads
Whether you're bringing patient's back to the office, speaking about a new service or offering a new product to doctors, we will set appointments with those that are qualified and interested in hearing more about your offering. Your office provides time slots and we fill them keeping you appraised of our progress on a daily basis. That way we eliminate any downtime for you.
6. Data & Reporting
At the end of the project, we´ll send you a detailed report showing the status of everyone we called. In essence, we "scrub" the list you sent us telling you who is no longer an office manager, a patient, even a practice that has has moved or contacts that have passed away.
Finally, we close down the database we have created and used for your program and then move it to a secure off-site location...